Dr. Rahul Piles Fistula Clinic (“we”, “our”, or “the Clinic”) is committed to protecting the privacy and confidentiality of all visitors, patients, and users of our website and services. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

We may collect the following information:

  • Full name, age, gender
  • Contact information (email, phone number)
  • Medical history and health-related information
  • Payment details (only for billing; not stored)
  • IP address and browser/device details when using our website

2. How We Use Your Information

Your personal data may be used to:

  • Schedule and manage appointments
  • Deliver online consultations
  • Provide medical advice and treatment
  • Send appointment confirmations, follow-ups, and receipts
  • Respond to your queries via contact@pilesfistulasolutions.com
  • Improve our website and services

3. Email & Communication

When you email us at contact@pilesfistulasolutions.com, we use your details only to respond to your queries or provide relevant medical information. We never sell, rent, or misuse your email address.

4. Data Protection and Confidentiality

  • All patient records and communications are kept strictly confidential.
  • We implement appropriate technical and administrative security measures to prevent unauthorized access.
  • Only authorized personnel have access to your medical and personal data.

5. Sharing of Information

We do not share your information with third parties, except:

  • With your explicit consent
  • With government/medical regulatory bodies, if legally required
  • With payment gateway providers to process transactions (data is encrypted and secure)

6. Cookies and Website Analytics

We may use cookies to enhance user experience and collect anonymous traffic data through analytics tools (e.g., Google Analytics). You may disable cookies through your browser settings.

7. Your Rights

You have the right to:

  • Access or correct your personal information
  • Request deletion of your data (subject to legal obligations)
  • Withdraw consent to data use (may limit service availability)

To exercise your rights, email us at contact@pilesfistulasolutions.com

8. Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated revision date.

Contact Information

For questions regarding this Privacy Policy, please contact:

📧 contact@pilesfistulasolutions.com
📍 Dr. Rahul Piles Fistula Clinic, Lucknow, India